Privacy Policy

Effective Date: 12 October 2026
Last Updated: 12 October 2026

1. Introduction

Welcome to Othiwal Estate (“Othiwal Estate,” “we,” “our,” or “us”).

Othiwal Estate is a real estate consultancy providing property buying, selling, investment assistance, and related services across Delhi NCR and other markets where our services are available.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, https://www.othiwalestate.com, submit a property enquiry, interact with our advertisements, contact our team, or use our services.

We are committed to handling personal information responsibly and being transparent about how it is used. By using our website or submitting your information, you acknowledge this policy, subject to applicable law and any consent requirements.

2. Information We Collect

We collect information that you provide directly, information generated through your interactions with us, and certain technical information collected through our website.

A. Personal and Contact Information

    • Full name
    • Mobile number and WhatsApp number
    • Email address
    • City, locality, or preferred property location
    • Other contact details you voluntarily provide

B. Property Requirements

    • Preferred property type, including residential, commercial, retail, office space, or other property categories
    • Preferred location, budget, property size, and configuration
    • Buying, selling, or investment objectives
    • Expected purchase timeline and other relevant preferences
    • Site visit and consultation requirements

C. Enquiry and Communication Information

We may collect information submitted through website contact forms, lead-generation forms, social media advertisements, property portals, email, WhatsApp, telephone calls, and other communication channels.

This may include your questions, property preferences, appointment requests, feedback, and relevant communication history.

D. Technical and Website Usage Information

When you visit our website, certain information may be collected through cookies, analytics tools, advertising technologies, and similar tracking technologies, depending on their configuration.

This information may include your IP address, browser type, device information, pages visited, referral source, approximate location, interactions with website content, and information about how you navigate our website.

E. Transaction-Related Information

If you proceed with a property transaction or request additional assistance, we may collect relevant booking, documentation, identification, or transaction information where reasonably necessary and permitted by applicable law.

We aim to collect information relevant to the services you request.

3. How We Use Your Information

Othiwal Estate may use your information for the following purposes:

  • Responding to property enquiries and service requests.
  • Understanding your property requirements and identifying suitable options.
  • Sharing property brochures, floor plans, price lists, payment plans, availability, and project details.
  • Arranging property consultations, telephone calls, meetings, and site visits.
  • Providing assistance with buying, selling, and property investment decisions.
  • Following up on enquiries and coordinating the next steps in a potential transaction.
  • Sending relevant property updates, offers, and promotional communications where permitted by applicable law.
  • Managing customer relationships and maintaining business records.
  • Measuring website performance and advertising effectiveness.
  • Improving website functionality, content, services, and user experience.
  • Detecting security issues, preventing misuse, and complying with legal obligations.

We will use personal information for relevant and lawful purposes and respect applicable consent and communication preferences.

4. Property Enquiries and Lead Management

Othiwal Estate receives property enquiries through its website, digital advertisements, social media platforms, property portals, referrals, and other marketing channels.

When you submit an enquiry, our team may contact you by telephone, WhatsApp, SMS, or email to:

  • Understand your property requirements, budget, and preferred location.
  • Share relevant property and project information.
  • Discuss available options and answer your questions.
  • Coordinate property visits and consultations.
  • Provide follow-up assistance during the property selection and transaction process.

Our team may maintain records of your enquiry and follow-up interactions to manage your request and provide relevant assistance.

Submitting an enquiry does not obligate you to purchase a property or proceed with a transaction.

5. Cookies, Analytics, and Advertising Technologies

Othiwal Estate uses or may use website analytics, advertising, and performance measurement technologies, subject to the tools installed and enabled on our website.

These may include:

  • Google Analytics: To understand website traffic, visitor behaviour, and website performance.
  • Meta Pixel: To measure interactions and conversions associated with Meta advertising campaigns and, where configured, support advertising optimisation.
  • Google Ads Conversion Tracking: To measure relevant actions resulting from Google advertising campaigns.
  • Google Search Console: To monitor website performance in Google Search, including search queries, impressions, clicks, and indexing information.
  • Microsoft Clarity: To analyse website interactions through features such as session recordings and heatmaps, where enabled.
  • Bing Webmaster Tools and related Microsoft services: To monitor website visibility and performance in Bing Search and related search tools, where used.
  • Cookies and similar technologies: To support website functionality, remember preferences where applicable, measure performance, and support advertising or analytics activities.

The information collected depends on the particular tool, its configuration, and your browser or consent settings. Third-party providers may process certain information in accordance with their own privacy policies.

You can manage cookies through your browser settings and any cookie preference mechanism provided on our website. Blocking certain cookies may affect some website functions.

Where required by applicable law, we will obtain consent before activating non-essential cookies or tracking technologies.

6. How We Share Your Information

We do not sell your personal information to third parties.

We may share information with the following parties when necessary for the purposes described in this Privacy Policy.

A. Our Internal Team

Your enquiry details may be accessed by authorised members of the Othiwal Estate team who handle customer enquiries, property recommendations, follow-ups, consultations, and site visits.

B. Property Developers and Builders

Where relevant to your enquiry or requested service, necessary information may be shared with a property developer, builder, or authorised project representative to facilitate project information, callbacks, site visits, or transaction-related assistance.

Where required by applicable law, we will obtain your consent before sharing your personal information for such purposes.

C. Technology and Service Providers

We may use third-party providers for website hosting, email delivery, customer relationship management, analytics, advertising, communication, and technical support.

These providers may process information on our behalf, subject to applicable contractual arrangements and legal requirements.

D. Advertising and Analytics Platforms

Where we use services such as Google Analytics, Google Ads, Meta advertising tools, Microsoft Clarity, or related technologies, certain technical information and website interaction data may be processed by those providers for analytics, conversion measurement, or advertising-related purposes.

E. Legal and Regulatory Authorities

We may disclose information where required by law, legal process, a competent authority, or where reasonably necessary to protect our legal rights, prevent fraud, or address security concerns.

F. Business Transfers

If Othiwal Estate undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant information may be transferred as part of that process, subject to applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Data Storage, Retention, and Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Information may be stored in business email accounts, website hosting systems, customer management tools, communication platforms, or other service-provider systems used to operate our business.

We retain information for as long as reasonably necessary to respond to enquiries, provide services, maintain relevant business records, manage ongoing transactions, resolve disputes, or meet applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Subject to applicable law, you may be entitled to request access to information about your personal data, correction of inaccurate information, deletion of information, withdrawal of consent, or other available privacy-related remedies.

You may also ask us to stop sending promotional communications.

To submit a privacy request, contact us at info@othiwalestate.com with the subject line “Privacy Request.”

We may need to verify your identity before responding to certain requests. Some information may be retained where required or permitted by law.

9. Marketing Communications and Opt-Out

We may send relevant property updates, project announcements, investment opportunities, or promotional communications in accordance with applicable law and your preferences.

You may opt out of promotional communications by:

  • Using the unsubscribe link in an email, where available.
  • Asking us to stop promotional messages through the relevant communication channel.
  • Contacting us directly at info@othiwalestate.com.

After you opt out, we may still send essential communications relating to an active enquiry, a requested service, or an ongoing transaction where appropriate.

10. Third-Party Websites and Services

Our website and communications may contain links to property developers, builders, social media platforms, property portals, or other third-party websites and services.

These third parties operate independently and may have their own privacy policies and data-handling practices. Othiwal Estate does not control their independent privacy practices.

We recommend reviewing the relevant privacy policy before submitting personal information directly to a third-party website or service.

11. Children’s Privacy

Our website and services are not intended to encourage the unlawful collection of children’s personal information.

We do not knowingly collect or process children’s personal data in circumstances prohibited by applicable law. If you believe that such information has been collected inappropriately, please contact us so that we can review the matter and take appropriate action.

12. International Data Processing

Some service providers may store or process information outside India, depending on their infrastructure and service arrangements.

Any such processing will be subject to applicable legal requirements and relevant restrictions on the transfer of personal data.

13. Applicable Indian Privacy Laws

Othiwal Estate aims to handle personal information in accordance with applicable Indian laws and regulatory requirements, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, together with applicable rules and notifications to the extent in force and applicable to our activities.

The commencement of provisions under India’s data protection framework is phased. Our privacy practices and this policy may be updated as the relevant provisions become applicable and as our business practices evolve.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, data-handling practices, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

15. Contact Information

For questions, privacy requests, or complaints relating to this Privacy Policy or the handling of personal information, please contact us using the details below.

Othiwal Estate

Address: 461-G, Nyay Khand-1, Indirapuram, Ghaziabad, Uttar Pradesh, India – 201014

Email: info@othiwalestate.com

Website: https://www.othiwalestate.com

Please use the subject line “Privacy Request” for privacy-related queries.

This Privacy Policy should be read alongside any applicable privacy notices and consent statements presented when you submit an enquiry or use our website.